All Questions I Get Asked Regularly

Hey there, fabulous human. Welcome to my Jo Wright Creative Ltd. FAQ page – the place where I answer every single question you might (or might not) have about my art. Curious about commissions, ordering online, or shipping across the UK and the rest of the world? You’ve come to the right place.

Everything I make is made entirely by me. Nothing here is factory-made, nothing is boring, and nothing is basic. On this page, you’ll find all the info about ordering, customising, shipping, returns, and keeping your treasures in tip-top shape.

If you experience buyers remorse, I accept returns as long as it's in the same condition it left me. As I personally handle every element of my business, including packaging and posting orders, you can be 100% confident that your order will be securely packaged. You will get a full refund, though you will need to pay for postage.
It's a flat rate depending on destination and free if you spend over a certain amount - again by destination. For prints and merch I post 2nd class Royal mail within two working days of receiving your order. For original pieces I prefer to deliver in person if possible. Otherwise I courier at no additional charge.
For prints and merch I tend to post 2nd class Royal mail tracked within two working days of receiving your order. For original pieces I prefer to deliver in person if possible. Otherwise I courier at no additional charge. If you have a specific provider you rather I use - just write a note at the checkout and I'll sort it out for you. I cannot express enough that I am literally the only person stearing this ship.